Terms & Conditions

By booking with Julie’s Organizing Services (“the Company”), you agree to the terms below and must note in your email that you have read the following.

1. Your Commitment

Booking an appointment means you’re committing to the organizing process. Your active participation and input is important. The speed of your decision-making can influence both the timeline and outcome of your project, and the scope of work may evolve as we go. Your information will remain confidential unless shared for hiring additional supports.

2. Client Responsibilities

  • Please complete the New Client Intake Form and provide at least 3 photos of the space for a quick evaluation. A separate onsite evaluation will incur additional fees if required.
  • If working virtually, please ensure you have a secure internet connection for communicating via Zoom.
  • Have basic supplies ready: an emptied vacuum, cleaning spray or wipes (natural preferred), and trash/recycling bags. We may lightly wipe areas as we work, but cleaning services must be arranged separately.
  • Please ensure there is a clear area available for sorting. For kitchen projects, all dishes and food items must be put away ahead of time.
  • If diabetic needles have ever been used in the home, please inform us—even if they are stored in a proper sharps container.
  • Most importantly, the space must be free of hazards such as mold, pests, smoke damage, sharp objects, or other unsafe conditions.
  • Services may be paused or cancelled if hazards are found, including pet or rodent feces. Even a small amount is unsafe and requires special handling and an N95 mask. If you are cleaning mouse droppings yourself, best practice is to lightly mist the area with water before removal to prevent particles from becoming airborne. Litter boxes must also be emptied, the surrounding area tidy, and positioned away from the workspace.
  • If structural or sanitization work is needed, I can refer you to a trauma-informed restorative cleaning company.
  • If unsafe conditions cause injury, related medical costs may be billed to the client.
  • Please keep entryways and walkways clear so items can be moved safely while onsite.
  • I include one carload of donations to the Salvation Army at the end of our session. Additional fees will apply for any extra drop-offs.
  • I love animals and will likely want to say hello to them, but please keep pets in a separate area while we are working whenever possible.
  • Please ensure there is hand soap and a clean towel available in the bathroom. Our work is often dusty, having a cleaning station is appreciated.
  • If any areas have low lighting, please let me know. I may be able to bring a portable work light. If the power is off, work will begin once it is restored.
  • One car load of donations is included by your organizer at the end of our session to the Salvation Army. Additional fees will incur if additional drop offs are required.

3. Cancellations

Cancellations with less than 48 hours’ notice will incur a 50% fee. Exceptions will be made for emergencies, illness, or medical appointments. If I am unable to provide services to the best of my ability, work may be postponed or cancelled. Harassment of any kind will result in immediate termination of services.

4. Availability, Booking & Payment

  • Due to high demand, email is the preferred method of communication.
  • Submitting a New Client Intake Form does not guarantee availability or acceptance. All requests are reviewed, and I will follow up via email.
  • Last-minute availability cannot be guaranteed. Booking multiple sessions in advance helps secure your spot and keeps your project moving.
  • Invoices are issued weekly or bi-weekly via email. Payment is due upon receipt and can be issued as an e-transfer; overdue invoices may incur 1% monthly interest.
  • Out-of-town bookings include additional fees such as travel and accommodations, which will always be preapproved in writing.
  • Emergency bookings upon request, when available, are billed at double the hourly rate.

5. Organizing & Moving Products

  • Recommended items with your preapproval can be purchased and installed on-site. Prices will vary, a deposit may be required.
  • Sourcing fees for (up to $30) and mileage may apply.
  • Unused items may be returned minus non-refundable costs, time, and travel.

6. Communication & Feedback

  • Online reviews and word of mouth help small businesses like mine thrive. I’d love to hear about your positive experiences. Please leave a short Google Review (be sure you’re signed in to your Gmail account) or a Facebook review. It is greatly appreciated.
  • Projects may evolve as we work together. Open communication is essential, so please let me know as soon as possible if you have any concerns and feel free to email me at juliesorganizingservices@gmail.com to discuss.
  • In some cases, if a project extends beyond what can reasonably be completed, or for unexpected personal reasons, I may need to reassess the project and/or recommend an alternative resource.
  • Safety and a positive working environment are a priority for both clients and staff. Harassment of any kind including verbal abuse, threats, inappropriate comments, or unwanted physical contact is not tolerated. I reserve the right to stop work immediately, end the session, and/or terminate our professional relationship.

7. Liability, Governing Law, and Entire Agreement

We take great care with your property; however: the Company and its staff are not responsible for any accidental damage or loss of physical or digital property, including files, devices, or electronic data. We are not liable for any injury, emotional distress, or other personal loss that may occur during our services. This agreement is governed by the laws of Nova Scotia and represents the entire understanding between the parties.